JH
John H

1 reviews | Active since Jul 2011

10 Feb 2020, 10:43

Vodacom - automatic purchase of data

Some months ago I raised an issue on Hello Peter with Vodacom, which took some time (months) to resolve with Vodacom. When one's data gets low, they send an sms stating the amount of data left, and that when it runs out they will automatically purchase more data. It took quite a long time for them to stop this, however, I still get notifications from them stating low data and that there will be an auto purchase, but it seems that they don't bill me or add more data. If only they could stop the message as well.

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2020, 12:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team