HB
Heidi B

1 reviews | Active since Mar 2009

07 Aug 2023, 09:08

Vodacom Automatic Fiber Line Upgrade

I joined Vodacom just more than a year ago and had a 20 Mbps line installed. Vodacom shortly afterwards did a bulk adjustment to 50 Mbps line as apparently the smaller line in some areas is no longer available. I contacted them to downgrade on 20 June 2023 as I do not need such a large line and the cost is much more. On 1 August my bill was still the same and I contacted them to be told they did another bulk upgrade on customers on 1 Aug 2023. The are *****ing from their customers. Now all of a sudden the 20Mbps line is discontinued. I don't believe them. They are intentionally not making the line available to ****** more money from customers. So you get a contract that is cheaper just to be upgraded with no further choice to downgrade. I need to be on Vodacom for 2 years before I can cancel. What a clever ploy to increase their bottom line and get customers to pay more. No consultation or option to go to another service provider. You are signed into this contract.

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Replies (2)
Vodacom
Vodacom's reply07 Aug 2023, 10:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HB
Heidi B's update04 Sept 2023, 15:44
Reviewer Update
I am still awaiting a phone call, so nearly a full month an no phone call. All they do is write a reply to show they are interested, yet nothing happens. As I said it is all ****. The ***** our money by giving you a rate and signing you up just to increase the fee a month or so later.