RS
Ryan S

1 reviews | Active since Apr 2022

06 Apr 2022, 23:45

Vodacom auto-renewed my contract and won't cancel it after I emigrated

I emigrated 3 years ago and had an active Vodacom contract which I continued to pay to term. Once my contract came to an end, they auto-renewed it without telling me, and have been charging me R438 pm since August last year (2021).

I have emailed them on numerous occasions but they have become unresponsive, and their manager who promised to call me to discuss never did (she couldn't seem to understand why I wouldn't just call the call center from my Vodacom number, despite living in the USA and not having used that number in 3 years).

This is ********** theft, and the lack of urgency is extremely annoying as I am having to try engage with them while overseas.

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2022, 08:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team