RS
Ryan S
1 reviews | Active since Apr 2022
06 Apr 2022, 23:45
Vodacom auto-renewed my contract and won't cancel it after I emigrated
I emigrated 3 years ago and had an active Vodacom contract which I continued to pay to term. Once my contract came to an end, they auto-renewed it without telling me, and have been charging me R438 pm since August last year (2021).
I have emailed them on numerous occasions but they have become unresponsive, and their manager who promised to call me to discuss never did (she couldn't seem to understand why I wouldn't just call the call center from my Vodacom number, despite living in the USA and not having used that number in 3 years).
This is ********** theft, and the lack of urgency is extremely annoying as I am having to try engage with them while overseas.
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Replies (1)Vodacom's replyOfficial
07 Apr 2022, 08:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Apr 2022, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
