BM
Buhle M
1 reviews | Active since Aug 2013
26 Aug 2022, 16:09
VODACOM AUTO DECLINE
App**** for a fibre line and the vetting got declined. No one in the sales department is able to advise as to the reason for the decline. All sales agent is able to say is that it has been "auto-declined" and thus he does not have more information and i can only apply again after 60 days. This is terrible service.
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Replies (2)
Vodacom's replyOfficial
27 Aug 2022, 18:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Aug 2022, 18:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Sept 2022, 17:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your new sales order SO***, the feedback provided is correct. Unfortunately, all application goes through credit vetting and records shows as declined. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2022, 17:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your new sales order SO***, the feedback provided is correct. Unfortunately, all application goes through credit vetting and records shows as declined. Regards Consumer Website Team
Best regards,