AN
Adriaan N

1 reviews | Active since Feb 2019

22 May 2021, 12:34

Vodacom atterbury provides no refunds

Recently upgraded at vodacom atterbury. Was not satisfied with my phone. No physical damage or software fault on the phone. I needed a phone with better capabilities. Went back to the shop within 14 days. They refused to refund me on it. The online shop allows for refunds within 14 days, no questions asked, but not the physical shop at atterbury. This is more of a pain because I now have to be stuck with an inferior phone that does not meet my needs for a few years. So I would suggest to anyone not to go to the physical shop at atterbury by use the online option. You never know what phone you are stuck with until you use it. I don't mind paying a cost for having used the phone for a few days, but having a non negotiable stance on your product refunds is pathetic.

So go to vodacom shop at atterbury, get a phone, if you are not happy with phone... Tough luck you are stuck with it for years.

When my contract is up I'll most definitely change my service provider.

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Replies (1)
Vodacom
Vodacom's reply22 May 2021, 19:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team