VODACOM ATROCITY

I was offered an improved data package on an existing contract. I first confirmed that the voice minutes would remain unchanged. Received SIM on 30 March 2023 with an SMS indicating that the card was active. Despite calls to the call centre and interaction on Twitter, the card is still inactive and unable to receive or make calls. One call centre agent said that I need to purchase air time but could not explain how no calls can be received. Data package has not been updated and, 13 days later, I am paying for a contract that cannot be used. I was promised on Saturday, 08 April that I would get feedback on the issue. This is shocking service and further testimony of how Vodacom treats its customers with contempt. I would have liked to have given zero stars but the system does not allow less than 1 star.