VODACOM ATROCIOUS CUSTOMER SERVICE

I have my own phone but took out a contract with Vodacom. I've been retrenched due to Covid19. I called them last week to cancel my contract as I can no longer afford it.

I was told I have to a 75% cancellation fee. I argued this as I'm unemployed and can't afford it. I called in everyday, spoke to *********** agents who could not assist me. Last Friday I spoke to a team leader Kagiso who was very helpful.

He advised me that I can cancel my contract due to the covid19 crisis without paying a cancellation fee. He told me I would receive a SMS with a reference number by Monday and that someone will contact me.

To date no SMS or contact made by Vodacom. I followed up on Monday but they blocked my number calling into their call centre due to suspicious ********** activity. I called on Tuesday from another Vodacom number. I spoke to a Manana who was rude and very unprofessional, could not assist.

I then spoke to a Loyiso who was non the wiser, absolutely *********** agents. He advised me he emailed my query to a team leader who will contact me same day. I still have not received any form of contact from Vodacom. I'm at my wits end here, just had with them.

The excuses they make is that they are working from home. I'm not going to leave this here and strongly advise others not to take out a contract with them