Vodacom -Atrocious Customer Service!!

<p>I contacted Vodacom in MARCH this year to have my debit order details changed as I moved banks, I was advised on the same day that it had been done and that from the end of that month my new account would be debited. Now 5 MONTHS later, not only is the incorrect account still being debited, Vodacom now says that my account is in arrears and even though I have sent copies of my statement showing that these amounts were incorrectly charged for unpaid fees due to THEM debiting the wrong account , this has not been rectified yet. I have been paying cash every month since then because I'm afraid they will disconnect my line even though it’s through their sheer incompetence that the payments are not going through! I have spoken to over 5 different consultants over the past 5 months and get the same response, they have 2 systems, and my details were changed on the one but not on the other. How the hell does that work????As a last resort I have even asked for the debit order to just be cancelled on their system and I would just continue to pay cash to avoid the unpaid fees piling up but even that hasn’t been done. How can a huge company like Vodacom not get a simple thing like changing bank details correct?? I am at my wits end with Vodacom and their appalling customer service and cannot wait for my contract to be over so I can move to a more competent service provider!!!!</p>