1 reviews | Active since Mar 2012
Vodacom-Atrocious customer service
<p>Since the 8th February I have been having issues regarding a new contract for one of the online specials. After having the online contract cancelled because of a"duplicate application" , not being informed of the progress, having promises of call backs not being fulfilled, "cut and paste" responses from a teamleader, being told that some agents don't have email, some can't make calls, come can't accept calls and some can't access "locked applications" I was eventually told right at the last step , after having the contract approved that the phone is discontinued( the offer however appears in the latest online and printed brochure). I have now been told that my latest application at a franchise has not been approved because of my "credit profile". However it was approved month????? I have yet to receive a call from a manager or teamleader who can help. All I get are excuses and "I can't do." At the moment there is an open case and no one is responding. I cannot believe the level of arrogance and incompetence.Utterly disgusting.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I got a response ref number :EC-0CJJ-20OK5L I was asked for a reference number and id number which I supp**** . I got this reply:
Good day,
We have requested our Sales Team to contact you urgently regarding your application.
That was six days ago and as yet no phone . I responded to the ticket but once again as always it gets ignored. I attempted to get the managers number of the sales team but I was told that they do not give that out and that the agents on the floor deal with such queries. So what happens when the agents do not respond or do not want to reply? Quite clearly there is no structure in place to resolve queries and that management and consultants hide behind one-sided policies.
This matter has not been resolved!
I got a response ref number :EC-0CJJ-20OK5L I was asked for a reference number and id number which I supp**** . I got this reply:
Good day,
We have requested our Sales Team to contact you urgently regarding your application.
That was six days ago and as yet no phone . I responded to the ticket but once again as always it gets ignored. I attempted to get the managers number of the sales team but I was told that they do not give that out and that the agents on the floor deal with such queries. So what happens when the agents do not respond or do not want to reply? Quite clearly there is no structure in place to resolve queries and that management and consultants hide behind one-sided policies.
This matter has not been resolved!