BH
Bray H
1 reviews | Active since Dec 2020
23 Feb 2024, 16:37
Vodacom at your peril
If I could I wouldn't even give one star... been without internet for two days. Have spent 4 hours on line with zero compet staff. Been pomised by two staff members that oh sir we will call you back. Never to be heard of again. Spend thousands a month with no service. They reset a line and zero my 1 TB data. Now No one knows why. Wish I cod cancel but they penalize you to such an extent you have to live with this. Im beside myself. Not a care in the world.
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Replies (2)
Vodacom's replyOfficial
24 Feb 2024, 13:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2024, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BH
Bray H's updateReviewer Update
04 Mar 2024, 08:18Have been in contact but Vodacom has not been able to get my data line back up. Its been 10 days without connection. And with no way of making direct contact with technical staff make it a loosing battle. When can i take it that Vodacom cannot supply a paid for service?
BH
Bray H's update04 Mar 2024, 08:18
Reviewer Update
Have been in contact but Vodacom has not been able to get my data line back up. Its been 10 days without connection. And with no way of making direct contact with technical staff make it a loosing battle. When can i take it that Vodacom cannot supply a paid for service?