SN
Sharon N
1 reviews | Active since Aug 2013
05 Mar 2024, 20:53
Vodacom at Newmarket Mall Alberton
Of all the terrible customer experiences shared this store is the worst of the worst!!!! Bought a @xiiomi robot vacuum it worked 3 hours and then had a right wheel error , returned to store and wax told it’s an out of box failure . 6 weeks later despite many promises I’m still waiting for approval from HO to receive my replacement. Never seen so many people ducking and diving never answer their phones. When in the shop receive more promises and nothing !!!!!
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Replies (1)Vodacom's replyOfficial
06 Mar 2024, 09:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Mar 2024, 09:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
