Vodacom at its worse

Vodacom at one stage was one of the best networks to deal with . I have noticed there call center staff are abosluetly useless. . I called in a couple weeks ago and the operator held the phone in her and having a good conversation and ignoring me . It is sad that a company with such high standards has deteriated to this level . I just dont bother calling the call centers anymore . Infact going to change all my business lines to a different network . You cant even get a sim swap done thru a call center . what is the use having the service .