1 reviews | Active since Nov 2019
Vodacom at its best ****tiest service as always
I have been wanting to be rid of vodacome for so long as they just continue to mess up. They now decided to bill me for fibre bill me extra money due to system error and octotell just de hiding trove people over to higher speeds.
I wanted to cancel but a lady called in the cancelations department by the surname Singh promised me many thing just to get me not to cancel and it was all lies. I called 3 days later and spoke to another agent who said there was no record of said promises and that she sees a open migration pending that was not completed. I then get a call from a manager another Indian lady on the 3 July promising that the status is closed and I will get a credit and I won't have to call in again loads of more lies because when i called innon mday the 8 still absolutely nothing was done. They then assisted me in billing and today I call and still nothing has been done and I have been told sorry we don't have answer's for you. You can take my damn money but dont have answer's I'm so sick of vodacom there has ever ever been smooth sailing and to cancel will cost me R21 000 they say. And I wish with all my heart that I could be done with vodacom
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Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
