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Nosipho N

1 reviews | Active since Aug 2018

06 Dec 2018, 15:05

Vodacom at its best, *****ing customers.

I have a 24 months contract with vodacom that is supposed to be expiring this Month. I have contacted them to notify them that I'm not renewing my contract. they told me that Vodacom has added 3 months in my contract because my contract was once inactive.

My version is If Vodacom has suspended your line due to nonpayment, they don't re-instate your services unless yo repay your arrears in full. My line was suspended due to non payment, I paid all arrears before they reinstated my services. Now I couldn't understand if they say since my line was inactive for 3 months during suspension, they are going to extend my contract for 3 months more. I have requested them to send me 23 months statement so that I can count my payments , they gave me this ref.no. 1- ********** ********** , it's been over a month now, they didn't bother to send me those invoices/statement besides for this current year. my contract number is ********** 184

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2018, 16:07
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply10 Dec 2018, 11:48
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards  Consumer Website Team