1 reviews | Active since Aug 2018
Vodacom at its best, *****ing customers.
I have a 24 months contract with vodacom that is supposed to be expiring this Month. I have contacted them to notify them that I'm not renewing my contract. they told me that Vodacom has added 3 months in my contract because my contract was once inactive.
My version is If Vodacom has suspended your line due to nonpayment, they don't re-instate your services unless yo repay your arrears in full. My line was suspended due to non payment, I paid all arrears before they reinstated my services. Now I couldn't understand if they say since my line was inactive for 3 months during suspension, they are going to extend my contract for 3 months more. I have requested them to send me 23 months statement so that I can count my payments , they gave me this ref.no. 1- ********** ********** , it's been over a month now, they didn't bother to send me those invoices/statement besides for this current year. my contract number is ********** 184
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
