Vodacom at its best

I didn't receive my original tax invoice via email this month I've been battling with Vodacom for almost two weeks still no invoice, aaah how hard can it be to get an original tax invoice sent via email?<br> I foolishly paid money into my Vodacom account which was a mistake did everything they asked me to to request a refund today almost 7 days later I get told I must start afresh cause the money was refunded into my Vodacom account having asked for it to be in my bank account and gave the banking details now being told 7 to 14 working days it takes to process, I've lost 7 days already because someone did not do their job correctly the first time.