ZW
Zelda W

1 reviews | Active since Dec 2017

08 Dec 2017, 11:00

Vodacom at it once aggain

I upgraded my data contract to a cell contract online. The plan I opted for was a U Choose Flexi 150 as this was for my husband who is unemployed . He does not need Data. I have just viewed my statement online and Vodacom has loaded the upgrade on a Smart Top Up S+. The U Choose Flexi plan is R 179 per month, the new invoice is for R 309. I have phoned the call centre and was told that they can't downgrade as a discount was put in place. I don't care about the discount. This is YET AGAIN Vodacom who has stuffed up and the client has to foot the bill. I want a refund and I want to be downgraded. As this was what I actually requested.

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2017, 14:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team