1 reviews | Active since Dec 2017
Vodacom at it once aggain
I upgraded my data contract to a cell contract online. The plan I opted for was a U Choose Flexi 150 as this was for my husband who is unemployed . He does not need Data. I have just viewed my statement online and Vodacom has loaded the upgrade on a Smart Top Up S+. The U Choose Flexi plan is R 179 per month, the new invoice is for R 309. I have phoned the call centre and was told that they can't downgrade as a discount was put in place. I don't care about the discount. This is YET AGAIN Vodacom who has stuffed up and the client has to foot the bill. I want a refund and I want to be downgraded. As this was what I actually requested.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
