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Francois F

1 reviews | Active since Aug 2019

13 Aug 2019, 11:37

Vodacom at it again! Worst service ever!

So in December 2018 I ported from Vodacom to Cell C due to them Black listing me for a debit order that they never even sent to my account. Only for Cell C to not have any coverage where I stay. In Feb 2019 I ported back to Vodacom, only for them to take 3 weeks to port my number after numerous visits to several Branches. Then only find out that I can received calls from any provided except Vodacom. So my number is ported I load airtime every month and I can make and received calls, just not from any Vodacom numbers and I also can't send any normal sms's at all. I have been struggling with this since my port was succesfull in March. I have been to several branches again and my issue has been reported to a PST department several times, I have even been included in mails forwarded to this department with absolutely no feedback from them. The last time I logged this issue was 16 July 2019 and did not get any feedback. I rep**** to the mail that I was CC'd on and I got an automated reply with a contact number. I called this number and apparently this is only meant to be used by employees of Vodacom, so no luck there. I called the Branch I went to, lo and behold the consultant that assisted me is on maternity leave and no one else are aware of my situation. I tried to explain this to another consultant on the phone just to be told that I need to come in and log another issue with them for the PST department. I have had enough and got to a point of frustration, that I feel this deserves to be posted.

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Replies (2)
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Francois F's update13 Aug 2019, 11:40
Reviewer Update
Also just to add onto this, apparently my number on their M2 system reflects as deleted, but it is active on their network.
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Francois F's update19 Aug 2019, 15:44
Reviewer Update
Till this day, nothing! And guess what no I dont have any service at all. Cant make/receive calls, no sms, no data, no internet. Even though I have airtime and data loaded. I tried calling various call centre numbers, but get a voice prompt "The number you have dailed does not exist". I'm taking about their normal 082 135 number. The 111 number works, but on 2 occasions I held on for more that 30 min. I waiting for the techie at a vodashop for more that 40min without being attended too. I tried the Live Chat, but to no avail no one at vodacom seems to care!
I cant see how a Service Provider with more than 60% bad reviews on this site is still in business.

I can say for sure I am taking my business elsewhere asap!