PK
Pieter K

1 reviews | Active since Sept 2023

25 Nov 2024, 20:27

Vodacom at it again

@Vodacom So vodacom is at it again Cant complain about the service as im not getting any since i got vodacom fibre it is a constant battle to get service from them that you oay for After numerous calls to them from poor wifi to no wifi or a router that not working properly(after a year of fighting they changed then wanted to charge me for it since its out of warrenty to debit orders not being debited and then poor wifi speed to no wifi at all All they can say is we will try to fix it but to no prevail 3 days with poor to no wifi then they say the ticket has been logged it can take up to 48 hours to be resolved Then you tell them they must then provide a back up system they will do it but you must pay to use their back up if their product is not working Honestly i think its a bit pathetic that you cant solve a problem but manage to make it worse Try to get ahold of someone that can actually sort out the problem is non existant but hey call me and ask me i will gladly provide you with the calls and times of said calls Just goes to show all promises and no deliveries on their part

0
Replies (1)
Vodacom
Vodacom's reply26 Nov 2024, 07:47
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team