Vodacom at it again

Hi there,

I have an issue with the fact that I have to contact Vodacom for something that they should do based on logic and common sense. I have data bundles that I could not use due to "load shedding" (that's what your customer care said) and have expired yesterday, why do I have to contact you when you know very well that you had network issues, could not even speak to a consultant. The following data that has expired without use due to your issues have not been reloaded. Cell number: *** 17 January 2021

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This morning:

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The funny thing is everything could not work except bought data. That's strange.