Vodacom at it again.

I find it frustrating that I need to complain here to get things sorted out. This is the second time that I had a problem with Vodacom and I will probably only be helped after this complaint. I used to be able to pay on Google play with my account, some lady called about changes to my account and I declined and now I can't make Google play purchases anymore. Used to have a R1500 limit... all gone. No one at Vodacom seems to be able to fix it after numerous emails. I'm seriously considering changing our company to MTN, phone by phone. We have been with Vodacom for more than 15 years... Very sad.