AVdW
Abes Van der Westhuizen
1 reviews | Active since Dec 2018
10 Apr 2019, 07:48
Vodacom at it again
And Vodacom is at it again.
Quick summary: opened a contract in December 2018, was promised not to be charged for caller line identity but was charged. Vodacom then changed it to no charge but guess what? Three months later I’m getting charged again. This time the increase is in the line rental. Amazingly enough, exactly R8.69; the charge for caller line identity. Isn’t the contract price the same for 24 months?
I suppose once a ***** always a *****.
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Vodacom's replyOfficial
10 Apr 2019, 10:30 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Apr 2019, 10:30
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
AVdW
Abes Van der Westhuizen's updateReviewer Update
10 Apr 2019, 10:44Whatever you say.
Not all customers were informed of an increase. Clearly I wasn't. Anyway, it's just amazing that the increase is exactly the same as the discounted caller line identity charge and funny that the data contract is still the same price - almost 20 months now.
AVdW
Abes Van der Westhuizen's update10 Apr 2019, 10:44
Reviewer Update
Whatever you say.
Not all customers were informed of an increase. Clearly I wasn't. Anyway, it's just amazing that the increase is exactly the same as the discounted caller line identity charge and funny that the data contract is still the same price - almost 20 months now.