BP
Boela P

1 reviews | Active since Oct 2017

08 Feb 2018, 17:03

VODACOM At it Again!!

How many times do you need to fight with one useless Network Provider? Last year I was invoices R19000 for data usage. After months of fighting and being disconnected from the service, credit is passed for the unfair bill. Thus the fault was on Vodacom side. From there the account went downhill fast! I don't receive a statement anymore! The monthly amount payable does not get debited from my bank account. When looking at the Bill so far option, you pay that amount via eft. The in fact that is not the correct amount. They refuse to cancel expired contracts from 2017. HOW DO YOU GET INFO FROM THIS USELESS COMPANY!!!!! Go and listen to your recordings you ****** idiots! I said debit my account!! never happened!!! Why cant I cancel already expired contracts? You just keep on invoicing and invoicing! You are *****ing people over!

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Replies (2)
Vodacom
Vodacom's reply09 Feb 2018, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Feb 2018, 12:07
Official

Hi Boela

As discussed, feedback has been provided.

Have a pleasant day further!

Regards,

RJ