Vodacom at it again

On 16/01/2017 I mistakenly bought 2GB of data (using *111#) for 7 days instead of 1 GB of data for 14 days. I called 082 111 to ask for their assistance. Spoke to a manager (who promised that a reference number would be sms'd to me and therefore I didn't take his name), he promised me that would have the data transaction reversed within 4 hours.

The next day when the transaction had not been reversed I called again. Now I was told that it is impossible that he would have promised that as Vodacom can not reverse such transactions. I was then promised by the call centre agent he would phone me back within 15 minutes with more details.....Let's just say 24 hours later I am still awaiting his call.

I am sick of false promises, bad service and an absolute lack of care. Vodacom you have just lost yourself a good, paying customer and I will be telling all my friends and family of this horrible experience