Vodacom at it agaain .... 1 year later

A year later and Vodacom is at it again. I would of assumed that Vodacom would of fixed it's debit order problems by now. I have a standing debit order that goes of my account on the 1st of the month for my fibre line. However my account has been suspended since Saturday (11/08/2018), and after speaking to numerous agents at the call centre there is still no hope of a resolution. Its been 3 days now and they do not know what the issue is as it shows payment is up to date on their side. This is costing me a lot of money on mobile data since Saturday. Vodacom, am I going to get my money back for the data I spent on the weekend and who knows for how many more days. Pease resolve urgently. Ref number with call centre: SR180 ********** 81