Vodacom at his best, stilling airtime from customers as usual

I have contacted Vodacom many times regarding data refill for R3, 5MB, that I’ve never opted for, a consultant that has assisted told me that she’s escalating the query, thereafter another consultant contacted me to inform me that she’s refunding me with R30, thereafter I received an sms stating that query has been closed yet the main problem was never resolved. Old reference was A2-AXH1-SWOZE.

I have sent an email to ********** they didn't respond. I have contacted them again I after I have sent an email, A consultant that was helping me told me that He has referred the matter to his teal leader and to IT guys. He contacted me after few days and he said problem has been resolved, I told him that no it hasn't as I've just loaded airtime, and data refill is still active. He promised to do follow up until the problem is resolved but he didn't, He even promised to refund my airtime but he didn't.

Each and every time I load airtime in my phone and I don't have data, data refill debits my account. I don't know what to do anymore. I'm very ****ed off with Vodacom, I'm thinking to switch my number to another network as their IT department is just a useless bunch.