LN
Lu- N.

1 reviews | Active since Jul 2019

30 May 2023, 16:03

Vodacom at Ferndale on Republic-Don’t recommend

My sister got ****** by guys in a car. They got away with her phone. She then went to Vodacom at Ferndale on Republic to do a sim swap, since she had flagged the phone , because someone tried doing a sim swap before.

When she got to Vodacom the sales assistant was so rude to her. She requested 5 numbers that she frequently calls. Where is she going to get numbers from ? Also, we live in a world where we use social media for communication.

Her phone was on when they snatched it, all her information is on her phone. Those ********s had access to her accounts and when she tried explaining to the assistant, she did not care. Shown no remorse.

The sad thing is that my sister had her ID, police case and every document, but that evil lady did not care. So she had to go back and look for numbers, sleep with her accounts exposed to ********s because of some evil shop assistant.

Today, on the 30th of May 2023, she went back. We had tried to look for numbers, but the entire shop did not care. No one was willing to assist. They have attitude.

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Replies (1)
Vodacom
Vodacom's reply31 May 2023, 07:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team