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tanya-nel tanya-nel

1 reviews | Active since Jun 2016

20 Jun 2016, 08:46

VODACOM AT FAULT AND WONT GO THE EXTRA MILE

<p>I asked a Vodacom Consultant to please put a debit order through on my account for my monthly installments. She failed to do so and so I got an sms saying I must do a cash payment on 15 June. WHO has money in the middle of the month ??? I phoned Vodacom to ask if they can please do a double debit on my account at the end of the month to which they said they will do that. They have now suspended my phone and I asked them if they can please open my line because I did make payment arrangements. This would not have happened if the consultant did what I had instructed her to do and I now I must sit with a suspended phone !!!!! Vodacom's fault and now I must suffer :( </p>

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Replies (2)
Vodacom
Vodacom's reply20 Jun 2016, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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tanya-nel tanya-nel's update27 Jun 2016, 12:31
Reviewer Update

Thank You Vodacom for fixing my problem so promptly. Regards Tanya