SC
Sanelisiwe C

1 reviews | Active since May 2017

23 Sept 2020, 05:26

Vodacom at *******ion

Hi Vodacom is ripping me off. They called me to take the Contract with and I took it so in my contract it says I will Pay R175 per month for 24 months they gave me Huawei Y5 blue so every month I make sure that the money is available for them to debit but 2 months ago they tried to debit on the 23rd where else my contract says on the 25th of every month so now when I went to my Vodacom app it says I still owe R100.80 I called the customer service on and they told me that it arrears I asked them how is it arrears because I paid them they said the money was not on the account on the 25th I get paid in the 24 at night the money is always there but they said it was not there so I ended up paying for myself because they debit the money late so when I called them again they said my problem is with my bank now they saying I'm owing R466 for arrears but I pay every month please help as I like to pay for my contract but I feel like Vodacom is ripping me off.

Thanks

0
Replies (2)
Vodacom
Vodacom's reply23 Sept 2020, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Sept 2020, 16:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query.  Regards Consumer Website Team 

Best regards,