AV
Albert V

1 reviews | Active since Aug 2014

12 Jun 2017, 14:52

Vodacom assisting *******

<p>R10 a day being deducted from cellphone account, not authorised calimed service labelled "GameAnd".</p> <p> </p> <p>Vodacom was quick to cancel a subscription I did not subscribe to, no refund - its for your account. Vodacom is part of the transactions - consumer not protected.</p> <p> </p> <p>How does Vodacom manage to ad a vendor such as this scaly and thieving Opera Telecom business with a wesbite sa.oxygen8.com.</p> <p> </p> <p>Try and call the ******* - no chance, I hung up the phone after a half an hour asking the receptionist the following three questions:</p> <p>1. Who is your Managing Director, I would like to speak to this person. I dont know sir.</p> <p> </p> <p>2. Who is a manager there that I can speak to who is in charge? Sir they are not here now. Where are they? They are not back from lunch and they are out sir. Is there no one I can speak to? No Sir.</p> <p> </p> <p>Have you been told to tell all callers that management is not available and only ask them their cellphone number to call back? Yes Sir.</p> <p> </p> <p>3. What is the business address, where are you located? I dont know sir? You dont know where you work? I do sir but I dont know the address. Can you please ask one of your colleagues what is the business address? Hmmmm ok sir I will. Eventually I hung up after waiting several minutes.</p> <p> </p> <p>Is this who Vodacom does business with?</p>

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Replies (1)
Vodacom
Vodacom's reply12 Jun 2017, 16:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,