TH
Trevor H

1 reviews | Active since Jun 2012

19 Jan 2017, 14:48

Vodacom Asleep

<p>I received my January 2017 and was shocked to see that i have 2 additional number added to my existing account. i called Vodacom to log the call as i suspected *****. They informed me that they would investigate and give me feedback. in the meantime i am getting unending calls telling me that my account is in arrears. i took it uopn myself to go to the shop where the new contracts were taken out and found out that the numbers belonged to my dad (we share the same name but different ID no of course) who had taken out a contract in December 2016. i then contacted Vodacom to inform them of what i found out and requested that the person investigating the matter should contact me. "I AM STILL WAITING" however the unending arrears calls is now getting on my last nerve. Please wake up your consultants in your call centres as it seems like the systems in place is not working when logging info or they are not transferring the info correctly.</p>

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Replies (5)
Vodacom
Vodacom's reply19 Jan 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TH
Trevor H's update19 Jan 2017, 16:19
Reviewer Update

Dear Vodacom

As i have indicated to you i have been waiting for your call.

regards

Trevor

TH
Trevor H's update26 Jan 2017, 16:31
Reviewer Update

Good day

How possible is it that you are threatening to cut my line for your mistake. i fail to understand that i was promised that i will not be harrassed regarding these arrears that are not mine. You can be rest assured that after 11 years of partnership i will no longer be a member of the vodacom family come Nov 2017.

Please just resolve your mistake.

Regards

Trevor

TH
Trevor H's update30 Jan 2017, 12:22
Reviewer Update

Dear Vodacom

Is there anyone busy with my complaint as it seems that nothing is being done. I cannot call since my line is suspended.

Thats just AWESOME.

Vodacom
Vodacom's reply07 Feb 2017, 10:32
Official

As per telephonic discussion,feedback provided.