1 reviews | Active since May 2016

16 May 2016, 12:13

Vodacom asking if I am a home owner

<p>I recently called Vodacom to request a cancellation and they would not cancel my line unless I told them if I was a home owner. They said it was an authentication question. It seems like market research to me. When I refused to provide that information they told me that I would have to go into a vodashop to do the cancellation.</p> <p> </p> <p>I dont appreciate being cooerced into providing information that has nothing to do with my service!</p>

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Replies (1)
Vodacom
Vodacom's reply16 May 2016, 12:49
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team