Vodacom - AS USUAL CANNOT INVOICE OR CREDIT CORRECTLY!!!

Item: Vodacom
Rating: 1
Author: Megan I

On the 9th March 2023, I contacted Vodacom regarding my account. I was AGAIN incorrectly billed and at the same time the credit note issued, was also INCORRECT. I brought this to their attention immediately. I was advised by Lwando Mlilo that he would escalate this matter immediately and since then, i have heard nothing from Vodacom regarding this.

It is now the 29th - IS VODACOM expecting me to pay for their error??? Because this is YET again a Vodacom account issue. it is not the first time either. THIS is why I refuse to allow Vodacom to have a debt order on my account. As they have constantly proved to me that they are incapable of invoicing me correctly.

I WANT THIS ISSUE SOLVED!!!! I'm done chasing Vodacom every time they mess up. If your staff cannot do accounts properly - get someone that can!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Mar 2023, 11:51

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Mar 2023, 11:51

Official

Megan I's updateReviewer Update

13 Apr 2023, 21:04

Yet again, another month.. After being promised that this issue was fixed, i am again incorrectly billed. I'M ON MATERNITY LEAVE AND VODACOM CANNOT SEEM TO GET THIS RIGHT!!!

Megan I's update13 Apr 2023, 21:04

Reviewer Update

Yet again, another month.. After being promised that this issue was fixed, i am again incorrectly billed. I'M ON MATERNITY LEAVE AND VODACOM CANNOT SEEM TO GET THIS RIGHT!!!