dD
dan D
1 reviews | Active since May 2013
23 Jul 2019, 10:54
vodacom as useless as the next SA service supplier
so, the only answer one can get from the shop manager is: 'we'll wait for an answer" it's now more than a month that another useless shop assistant (i forgot the name, but it can be any of the shop's employees, they're indistinguishable in their incompetence) had bungled my account application, and the only thing the manager is able to say and do is: "i have sent the request (or documents) to the headoffice and we will wait for an answer. i will call you". but he never does.
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Vodacom's replyOfficial
23 Jul 2019, 12:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2019, 12:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
dD
dan D's updateReviewer Update
23 Jul 2019, 17:08on my previous complaint, regarding the same issue, an "how a u" contacted me, at a time when i couldn't talk being in a meeting, i have advised the so-called "consultant"- what a joke!- to call me a bit later when i would be able to talk, just to receive an sms notification that my complaint (ref. EC-1R9A-28IF8H) has been closed.
dD
dan D's update23 Jul 2019, 17:08
Reviewer Update
on my previous complaint, regarding the same issue, an "how a u" contacted me, at a time when i couldn't talk being in a meeting, i have advised the so-called "consultant"- what a joke!- to call me a bit later when i would be able to talk, just to receive an sms notification that my complaint (ref. EC-1R9A-28IF8H) has been closed.