1 reviews | Active since Sept 2016
Vodacom as useless as always ten years and no updates made
Vodacom again shows it's complete incompetence and lack of any responsibility. I was due for an upgrade on one of my four contracts with Vodacom. This process has never been easy nor working over the last ten years. So the Website states yayyyy you are due for an upgrade.
Click on upgrade, error getting your deals. So I click on view all deals I qualify for. Already Vodacom's Website sucks here again with selections going lost starting from scratch. Then eventually I find an overpriced plan that is less puke-worthy than the rest and off course this is on back order.
The OTP is also sent to a data number that has never been the main number, eventually I manage to get this from the tablet my daughter uses and then get the confirmation of the upgrade and on my number it states only the master account holder can confirm their upgrade order... I am the main account holder especially when debit orders are due and we have asked this be updated for ten years and every time I complain I get the call stating it was already updated.
Since this is the tenth complaint against Vodacom today and it's only 30 minutes left till 12:00 I will help you by pasting your stupid reply here which some illiterate idiot will also post here before another *********** idiot phones me to say exactly what everyone else has been saying, then I will respond to your SMS spam to rate the service, which I will and nothing will happen.
Then Vodacom will keep *******ly spamming me, even though again I have repeatedly unsubscribed.
So useless Vodacom, here's you response and feel free to no read this and paste it below here in any case...
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
