RB
Rudi B

1 reviews | Active since Sept 2016

06 Jul 2023, 11:37

Vodacom as useless as always ten years and no updates made

Vodacom again shows it's complete incompetence and lack of any responsibility. I was due for an upgrade on one of my four contracts with Vodacom. This process has never been easy nor working over the last ten years. So the Website states yayyyy you are due for an upgrade.

Click on upgrade, error getting your deals. So I click on view all deals I qualify for. Already Vodacom's Website sucks here again with selections going lost starting from scratch. Then eventually I find an overpriced plan that is less puke-worthy than the rest and off course this is on back order.

The OTP is also sent to a data number that has never been the main number, eventually I manage to get this from the tablet my daughter uses and then get the confirmation of the upgrade and on my number it states only the master account holder can confirm their upgrade order... I am the main account holder especially when debit orders are due and we have asked this be updated for ten years and every time I complain I get the call stating it was already updated.

Since this is the tenth complaint against Vodacom today and it's only 30 minutes left till 12:00 I will help you by pasting your stupid reply here which some illiterate idiot will also post here before another *********** idiot phones me to say exactly what everyone else has been saying, then I will respond to your SMS spam to rate the service, which I will and nothing will happen.

Then Vodacom will keep *******ly spamming me, even though again I have repeatedly unsubscribed.

So useless Vodacom, here's you response and feel free to no read this and paste it below here in any case...

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

0
Replies (4)
Vodacom
Vodacom's reply06 Jul 2023, 12:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RB
Rudi B's update06 Jul 2023, 12:29
Reviewer Update
It's actually ridiculous how pathetic Vodacom is, let's copy and paste no need to read anything... disgraceful
Vodacom
Vodacom's reply18 Jul 2023, 07:43
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you however responded via email.  Regards  Consumer Website Team 
RB
Rudi B's update18 Jul 2023, 08:05
Reviewer Update
Absolute *******, I was contacted by Vodacom on three occasions telling me the upgrade I did was not available even though I took a screen grab showing me checking it out from my trolley because Vodacom has shown me that they can't be trusted which was done again in this case and with this reply above.