Vodacom - as slow as they come

Today 17th March marks a whole month its been since I ordered fibre from vodacom and I still don't have the service, even though all the admin has been sorted, I am still waiting for installation. This is pretty embarrassing for such a "big" name like vodacom seeing that my neighbor ordered his fibre from web Africa, and got his installed 4 days later... I am now considering canceling me and my wife's cell contracts with vodacom as well, I've been with them for over 15 years and must say I'm really disappointed in how much they just don't care.