Vodacom, as pathetic as it gets

Sadly, there is no negative stars. I have been paying insurance on a vodacom cellular for many years. When it broke and I took the phone in to Vodacom, they said the phone was not insured. After some investigation, Vodacom found out that it was insured. Emails were going through daily and eventually, I was told to put in a claim, which I did. Them after a few days of following up, some highly intellectual individual said to me that the number that was used was not insured on the device. How is this possible, when I took out the contract on the number and cellular at the same time. My recommendation, DONT DO VODACOM, when you need them to pay out, they find all sorts of excuses not to pay. Excuses that are not even valid. NO TO VODACOM contracts, NO TO VODACOM INSURANCE. Learn from my mistakes