HS
Hailey S

1 reviews | Active since Nov 2013

12 Jul 2023, 10:44

VODACOM AS PATHETIC AS CAN BE WITH SERVICE DELIVERY

After being offered and accepting the offer to convert to prepaid while paying off the arrears amount on Friday 7 July. instead of converting to prepaid the lines was soft locked. Even after several calls the lines are still not prepaid and active. Pathetic to have to deal with your useless service vodacom..............................

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Replies (1)
Vodacom
Vodacom's reply12 Jul 2023, 11:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team