LM
Lucrecia M

1 reviews | Active since Jul 2021

29 May 2023, 11:47

Vodacom as bad as the *****sters they are meant to protect us from!

After trying in to get a *****ulent account that has been opened under my name and details closed Vodacom has been of ZERO help. I have had to send over the same requested information 3 times not and still over a month later and no response received. It is not enough that people are dealing with the effects of identity theft Vodacom must add insult to injury by refusing to help consumers find resolution to a traumatic experience. What a horrible ***** disputes department!!!

0
Replies (1)
Vodacom
Vodacom's reply29 May 2023, 12:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team