Vodacom as bad as Telkom

So have had really bad service from Telkom. Issue still not resolved after 7 phone calls, 5 emails, numerous online fault logs. So I decide to try sign up with Vodacom fibre because they can't be as bad as Telkom right? They are private Telkom is state. So we apply online, get sms telling us someone will call by close of business. That was more than 3 days ago. Send a email. No response. We then call the call centre. Someone will call us they promise. No call. Clearly telecom companies just have too many clients and profits. I wish government would go in and break down these businesses that feel client service is not a requirement.