Vodacom Arrogantly Harrasing Clients

I had a 24 months period contract with Vodacom that included a cellphone and monthly airtime of R399.99. During the end of contract Vodacom continued billing me for the airtime. On the 02 February 2021, I phoned Vodacom 4 times and spent 14 minutes on the call trying to cancel the contract. After I have gone through the hustle of cancelling the contract, as the Vodacom Agent did not want to cancel the it instead he was selling me another package option. Eventually he told me that the contract is cancelled and i will receive an sms notification to confirm cancelled contract.

Since then, I did not receive the sms and coming month end of February 2021, Vodacom billed my account. I then reversed the transaction as the contract was cancelled according to my knowledge. After I had reversed the transaction, I started receiving harrasment smses and phone calls from Vodacom instructing me to pay the installment in arrears.

On the 09 March 2021, I phoned vodacom twice and spent 16 minutes on the phone explaining that I don't owe anything because the account is supposed to have been cancelled. They told me that it was not cancelled, and therefore i need to pay the amount in arrears so that the cancellation department can effect cancellation on my account. I then paid the money and the only thing I received was an sms to say thank you for the payment. I phoned them to arrange for cancellation which did not take happen to date after all the promises they have made.

Since then, I phoned Vodacom almost every day asking them to cancel my account and even to date, it is not cancelled. Coming month end of March 2021, they still debited my account and now they phone and sms me everyday threating me that I will be blacklisted because my account is not paid.

Last week on Friday, 09.04.2021 [reference number: ***] I went to one of their branch to lodge a complain and asked them cancel. They told me that they are not allowed to cancel and she said she had escalated the matter so that the account can be cancelled and be refunded what is due to me. Surprisingly, I still continue receiving smses and calls of harassments' that I will be blacklisted until I pay my account.

I simply need my account to be canceled and that's all. Why is Vodacom so arrogantly harrasing its poor loyal customers like this?

I