JP
Jacques P
1 reviews | Active since Nov 2017
16 Apr 2025, 16:45
Vodacom - Arrogant and unproffesional agents.
I received a call form an extremely arrogant and unprofessional Vodacom representative who was tasked to verify the details of 3 contracts I upgraded on 15 April. The agent couldn't pronounce my name correctly and also couldn't pronounce several of the following english words properly. Due to this I couldn't be authenticated. Please get someone else to contact me, should you still want the 3 contracts to be renewed / upgraded.
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Replies (2)
Vodacom's replyOfficial
17 Apr 2025, 08:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Apr 2025, 08:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JP
Jacques P's updateReviewer Update
02 May 2025, 09:33Two of the three upgrades were done successfully. The consultant who assisted me failed to inform me that he's changing the home package to a mobile option. This would have been a huge issue. Please ask one of your agents who has the necessary knowledge of your plans to give me a call to resolve this matter.
JP
Jacques P's update02 May 2025, 09:33
Reviewer Update
Two of the three upgrades were done successfully. The consultant who assisted me failed to inform me that he's changing the home package to a mobile option. This would have been a huge issue. Please ask one of your agents who has the necessary knowledge of your plans to give me a call to resolve this matter.