Vodacom ARROGANCE SUPREME

Vodacoms arrogant policies dictate that they can charge customers for anything and customers have no recourse. I recently lodged a complaint about ********** purchases on my contract only to be turned away by vodacom without any investigation into the activity. This arrogance allows them to take your money without the right to objection. I recently discovered multiple data bundles purchased as well as calls being made on my cellular number yet the SIM card in my possession is not being used in any device. Upon querying this with Vodacom, I was told that they would only investigate if I had blocked the line previously. CLEARLY, THIS WREAKS OF ********** ACTIVITY. For a loyal customer who's bills total R5000 per month, this is pathetic customer service and calls to move to a new service provider. Do you really understand the small print in your contract - T's & C's??????