1 reviews | Active since Aug 2016

31 Dec 2019, 07:48

vodacom arrogance

4 months now - I have opted out of all marketing. I have phoned messaged and face booked. Everyday I receive junk mail and I opt out, call in ask it to stop. Vodacom know about this - they just do not care - WE WILL SEND WHAT WE WANT TO YOUR NUMBER WHEN WE WANT _ **** YOU> Technician tells me they will just make the right sounds and carry on doing. Say sorry make promises and carry on. VODACOM WILL NOT RESPECT MY PRIVACY I lodge a complaint, I am told a agent will get hold of me, after about 4/5 agents telling me the messages will stop, now I just get told a agent will respond, but nothing happens. Vodacom has now stone walled me. I lodge a online complaint I get sent a ticket number and then get another message telling me ticket is closed, Well done Vodacome. Vandalism - perhaps I should start to damage known property, just ugly I do not care vandalism - will make me feel better. Like one act for each message - few thousand rand a time. Got your attention ????????????

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Replies (1)
Vodacom
Vodacom's reply31 Dec 2019, 10:52
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team