Vodacom arrogance and disrespect of customers.

Item: Vodacom
Rating: 2
Author: Richard S

The fibre cable from the street pole to my home has been lying on the ground across my front door for the past week. I reported the issue to Vodacom telephonically and via email on 27 December 2023. I sent photos of the cable lying on the ground and Vodacom refuses to provide a reference number or to send out a technician. The non-existent, customer service only serves to prove their arrogance towards the people who keep them in business.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jan 2024, 12:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Jan 2024, 12:23

Official

Richard S's updateReviewer Update

05 Jan 2024, 09:32

Good morning

Vumatel (Britelink) technician attended to and resolved the issue very early this morning. While it's taken time, I appreciate the prompt response once I reported the matter on Hellopeter.

Regards
R Skippers

Richard S's update05 Jan 2024, 09:32

Reviewer Update