JC
Jeff C

1 reviews | Active since Mar 2009

16 Oct 2019, 14:27

Vodacom Arrogance

Took out a contract @ R148 pm for 3GB data pm. After 3 months of fixing and reloading it suddenly worked for 1 month but the next month I was billed for R299 pm. Their answer was, after several phone calls and e-mails, ... Sorry the R148 pm package is no longer available. There was no notifications of this change and they feel their actions are perfectly acceptable. I am still fighting and even requested to be transferred to an acceptable current package - -they are sticking to their R299 pm which I never accepted. I have no choice but to ditch Vodacom.

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2019, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team