CS
Craig S
1 reviews | Active since Oct 2016
08 Oct 2020, 11:28
Vodacom arrears - not my fault
I paid my account on the 30 September 2020 via the Vodacom app, to date the payment has not been allocated to my account, i have contacted them on Tuesday the 6th and was told to send proof of payment to *** which i have done so, till now i have not received any response and when i log onto the vodacom app it now states that my account is in arrears, this is unfair as it is their app.
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Vodacom's replyOfficial
08 Oct 2020, 14:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2020, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Craig S's updateReviewer Update
09 Oct 2020, 16:29I stiill have not been contacted..not sure what their in due cpurse is..if its a few hours...few days or few weeks..yet i still receive messages that my account is in arrears..
CS
Craig S's update09 Oct 2020, 16:29
Reviewer Update
I stiill have not been contacted..not sure what their in due cpurse is..if its a few hours...few days or few weeks..yet i still receive messages that my account is in arrears..