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MAPETLE M

1 reviews | Active since Sept 2014

03 May 2023, 12:11

Vodacom arrears for a cancelled contract

i had a contract router with Vodacom, which has never worked even a single day because of network issues , i reported the problem and they took 3 weeks to get back to me ,eventually i cancelled their contract and it took them another month to collect their non working router, i did about 2 reversals after they collected their router because they kept on debiting me for their incompetency , wrote to hello peter and the issue was sorted and they cancelled the contract, now i am getting calls that i owe them R135,63 and if i do not pay them they will hand me over , every time i asked what is that money , i not getting any answers , it is just arrears but not an explanation on what is it for exactly.

can someone that actually knows what is going on call me.

0
Replies (1)
Vodacom
Vodacom's reply03 May 2023, 13:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team