Vodacom are worthless
Evertime i phone to find out what i owe i get told i owe nothing. This has been going on for 2 months and i know the calls are recorded, but they wont check. Now i get told i owe ove a R 1000 cause i am in arears. Vodacom needs to cancell all my things as i want nothing more to do with a f++€=$÷$d up service like them???????
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Nov 2018, 07:07 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2018, 07:07
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Nov 2018, 15:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Dear Customer, please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply09 Nov 2018, 15:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Dear Customer, please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance. Regards Consumer Website Team
's updateReviewer Update
15 Nov 2018, 07:47i am through with Vodacom's services seeing as my complaint has not been dealt with as i only get calls from a voice recorded thing saying that i am in arears. You cant complain about the service because THERE IS NO SERVICE!!!!!!. I think the only reason i am in arears now is because my contract is ending and now they have cut my phone off and took all my data and airtime. i will NEVER IN MY LIFE recommend Vodacom to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
's update15 Nov 2018, 07:47
Reviewer Update
i am through with Vodacom's services seeing as my complaint has not been dealt with as i only get calls from a voice recorded thing saying that i am in arears. You cant complain about the service because THERE IS NO SERVICE!!!!!!. I think the only reason i am in arears now is because my contract is ending and now they have cut my phone off and took all my data and airtime. i will NEVER IN MY LIFE recommend Vodacom to anyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!