CS
Cyril S

1 reviews | Active since Mar 2011

10 Sept 2017, 14:26

VODACOM ARE WORSE THAN ******* - THET TAKE MY MONEY WITHOUT MY CONSENT

I have a contract phone and I made contact with Customer Care & Accounts, requesting a "ONCE OFF" itimised billing for calls from my phone.

More than once I repeately informed them that the itemised billing THEY KEPT SENDING was "INCOMPLETE & wrong!!!!

I also informed them that I do not want this billing on my account, as it is not necessary. I was also informed that because I do not have this billing on my account monthly, thay cannot give me the FULL report I require - "SO WHY TAKE MY MONEY!@#$#$?"

I received my Invoice today and to my "Disgust" I have been CHARGED everytime I phoned asking for the correct report

Well Vodacom, you have a bunch of ***** & Uncaring staff who do not care a DAMN!!!!!, and you ***** your clients money to cover the incompetance of you Customer Care Centre, who are just useless

I want all these charges reversed immediately, and to Stop the itemised charge on my account.

Be warned Vodacom, this will only be the beginning of exposing you for Theft and incompetance, so do not tgry my patience

0
Replies (2)
Vodacom
Vodacom's reply11 Sept 2017, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Sept 2017, 14:00
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian