MJ
Mermaid J

1 reviews | Active since Jul 2016

22 Mar 2017, 10:02

VODACOM ARE VERY BAD IN SERVICE DELIVERY

<p>Since 2016 I am trying to sort out my account with the mishap between myself and Vodacom. Whatever they say I need to do on my side I even do it some day. Serval emails later & still no feedback on I way forward. On Monday I discover that line 060 are not thus disconnected but no longer exist. Plus my one handset (Sony) was hand in for repairs on the 19th February 2017 and each week I phone to do a follow up I am being told that they are waiting for spares it now a month later and this morning again I am being told that they are still waiting for spares. REALLY</p>

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Replies (1)
Vodacom
Vodacom's reply22 Mar 2017, 11:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team